PLAYER SUPPORT
Game support
Need help with a Black Dawn game? Tell us what happened and we'll help you find the next step.
Send a support request
We'll use your email and message to respond to your request. Please don't include passwords, payment details or sensitive personal information. Read our Privacy Policy.
Get in touch
For bugs, technical problems or questions about our games, email Black Dawn Studios.
What to include
A few details will help us understand the problem:
- The game name and version, if you know it.
- Your platform and device model, plus the operating system version.
- What you were doing, what went wrong and whether it happens again.
- A screenshot or short recording, if it helps show the issue.
Please don't send passwords, payment details or other sensitive information.
Black Dawn: Go — quick help
A crash or frozen screen?
Close the game and reopen it. If the problem returns, email us with the details above.
Protect your progress
Go saves progress on your device. Don't uninstall the app or clear its data while troubleshooting: that can delete your saved progress.
Testing through TestFlight?
You can also send feedback from the TestFlight app. Include what happened and a screenshot if possible.
Read our Privacy Policy for information about the website and our games.